citreon picasso
Messages 1 to 15 of 15.
bought the above car from a main dealer 2 months ago the car has been back in now 5 times it has a clunk there mechanics hear it but havent got a clue what it is. It appears louder when the wheels are off camber. the car was bought on a o2 plate 52 reg with 33,000 miles from picking the car up the following has had to be done a new radiator a link rear wishbones shock absobers rear suspension re greased and still this loud clunking The deal is un helpful and has offered no solution in finding the problem wrote to citreon head office who tell us just to go back to nelson where the car was bought. they have all herad it and the last time we took into stockport branch as it keeps costing me money to take it back to nelson as i have twin baby boys aged 1 i either have to get them minded or take them with me at my expense as im a single parent to keep going back to nelson is costly I really dont know what i can do it has a 12 month warrenty on it dont know if i can get a check done on this vehicle and charge them. I have been told but not sure if its correct that you can return the vehicle to the compnay if it has to go in more than 3 times from purchase. please im at my wits end i dont know if the car is safe as i have no idea what the problem is.. Jan
Discussion Archived
they may take it up with the main dealer who is offering the waranty, if not but they will give you good advice on how to proceed and get it sorted. just dont let the dealer ware you down
Discussion Archived
Discussion Archived
rosie
Discussion Archived
ok would the mechanics be able to see these bolts or do i suggect they check them out maybe you know a garage in stockport or near by or how would i go about finding out if its this.Im in a catch 22 here because i just dont know what to do next.Do you know if there is anywhere i cantake the car to have a check done on it and then take a report back to citreon. Do you know how much this would cost ??? thanks again Jan
Discussion Archived
Discussion Archived
Discussion Archived
Discussion Archived
well we took it in for the week we were away and gave them the email about the strut things they changed the links again never mentioned the struts said it was cured but its not its still clunking we are at are wits end. They had the car a whole week and it still has the clunking. so i have to go back again to compliants its a joke we just dont know what to do. any suggestions Jan
Discussion Archived
Discussion Archived
Adverts Currently On Preloved - Place an ad here for free
good luck with the car hope you get it sorted .
Discussion Archived
many thanks for the post yes i have taken on board all the good information given and spoke to the chief exec last week. and gave him the bottom line to get it sorted well the car goes in again on monday the 15th Oct for 4 days as the have a new service manager Mark who contacted me personally and thinks he knows what the problem is ( waits with baited breath)his words were some modification what ever that is well it was agredd if they dont sort it we move to exchange same spec ect. I cant thank you guys enough for the advice and will post what happens nexted week Jan
Discussion Archived
well the good news is this they cured the knocking and this is what they said they did it was the anti roll bar and they put on a modification and that cured it HOWEVER lol IT HAS A KNOCK CLUCK SOMEWHERE else now so it may have had two clunking things so yes you have guessed it has to go back in once again but at least i have there attention and they realised i was nt going away quietly.. So will keep you all posted as to the second clunk and what that is this clunk feels like its on the steering but thats only a womens guess will keep you all posted and to you all many thanks Jan
Discussion Archived
Discussion Archived
the car has been in twice more taking in the piece of paper with info you sent about the structs. they put on a modification kit and that didnt work so it went in again unfortunately my becki bump there curtosey car which they were no to please about they tell us the car is ready we agree to pay the 250 excess on accident insurance. BUT the car still clunks.we involved trading standards and citizen advice. The upshot is now this cab officer spoke to them they said the following the are NOT PREPARED TO LOOK AT THIS CAR EVER AGAIN. She just has to live with the clunk. CAb say as we cant diagnose the clunking we dont have a leg to stand on in a court case. So I have written today asking them to confirm in writing there comments re not looking at it again and livin wth the clunk and when i recieve that i will send by return the cheque for the 250-00 re bumping the curtesy car.So we are gutted and havent got a clue what else we can do. my daughters concerns are if she up graded and sold the car you would here the clunk but walker farrimond staff all say they cant hear it but trust me i have letters from loads of friends and neighbours that have written a letter stating it can be heard regularly and loudly . walker farrimond say we just have to live with it at the price we paid we are very distressed by all this and just dont know what to do any advice is always appreciated Jan
Discussion Archived
Messages 1 to 15 of 15.
Important NoteAll messages are submitted by visitors to this web site, and represent their own personal opinion. They do not necessarily represent the views or opinions of Preloved. You use this information at your own risk. Preloved can not be held responsible for any damages or loss resulting from the use of this site. Please see our Terms and Conditions for more details. |
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Not a member yet?Why not join the fun for free! Members can sell their stuff completely free of charge, have searches prioritised for their local area, and lots more. Join for free | Member Log In |
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
More discussion in