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delphindesigns rip off merchants

Messages 1 to 7 of 7.

delphindesigns rip off merchants
4 October 2009, 9:21 PM

morry
Joined 2 Oct 2009
6 posts

BE AWARE OF THIS COMPANY PAY FOR PARTS ON LINE AND THEY DONT SEND THEM WHAT SORT OF COMPANY WONT ANSWER PHONES AND LIE IF YOU ARE LUCKY THEY DO ANSWER AND LIE EVEN MORE I HAVE ASKED FOR PROOF OF POSTING THAT WAS 3WEEKS AGO STILL WAITING THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH SO IF YOUR CAMPER DOES NEED BITS DO NOT SEND THIS RIP OFF R US ANY MONEY BECAUSE I DONT THINK IM THE ONLY ONE WHO HAS HAD PROBLEMS I NOW CONTACTING TRADING STANDARDS ABOUT ROGUE TRADERS WHO TAKE YOUR CASH AND DONT SEND PARTS BE WARNED CON MAN AT WORK

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delphindesigns rip off merchants
4 October 2009, 9:48 PM

maperi
Joined 6 Jan 2008
27 posts

Morry,

Can understand your frustration...and I have "heard" of a few other unlucky people who have been treated the same way by delfins (not having parts delivered that have been paid for and terrible customer service).

I can only speak from my own personal experience with delfin which is just the 1 transaction...I used their website to purchase a gearbox input shaft and set of manifold gaskets. I paid online and the parts arrived a few days later with no problems. 1 thing I would say is that the manifold studs/gaskets were very costly as was the bush and the bush didnt make a bit of difference to the gear change.

Have you tried ringing all the numbers...workshop, office and mobile and asking for derick? If you paid via credit card could you try and recoup the money through them?

All the best...

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delphindesigns rip off merchants
5 October 2009, 9:22 PM

Duke of Earl
Joined 19 Aug 2009
82 posts

I recently used this company, they cashed the cheque and seemed to forget about me. I rang the 'Workshop' to remind them about the part (a 'D' type mirror bracket) i was originally told that they were 'Making the part' and it would be sent soon. But 2 months later it still had not arrived. I rang again and a 'Used' part was sent.
They 'Used' to be quite reliable and i have had quite a few parts from them. It seems something has changed for the worse !!! Ray

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delphindesigns rip off merchants
1 November 2009, 9:42 PM

Colin
Joined 1 Nov 2009
1 posts

Having read these reports I am absolutely staggered by the remarks. I have found them quite difficult to get hold of on the phone, but if you phone their works number , which can be found on their website you will get to speak to them. The Office number is not the one to ring.
I have spoken directly with 2 of the staff and had intelligent conversations with the them and they have helped me with parts for my Hymer van on 2 occasions, and sent the parts direct to me in France. Dont have a go at them, source the correct number and do the business with them accordingly, dont call them rip off merchants, perhaps its you that have got the wrong end of the stick and perhaps an apology should be forthcoming

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delphindesigns rip off merchants
1 November 2009, 9:58 PM

Edited by Spare Me. 1 November 2009, 9:59 PM

Spare Me.
Joined 7 May 2009
7 posts

PLEASE don't start this again. There is enough evidence over the years coupled with their outrangous prices and bullsh1t statements (documented in various places in this forum).

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delphindesigns rip off merchants
3 November 2009, 1:31 PM

Mr B
Joined 3 Sep 2008
131 posts

Hi Colin,
I surpose that we can only speak as we find and I had no problems with them when I had my gear linkage replaced by them. The work shop number if any one wants it is 01258 857474.
Regards,
Chris

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delphindesigns rip off merchants
4 November 2009, 11:30 PM

John G
Joined 28 Nov 2006
24 posts

Hi I have bought parts from Delphin several times in the last eighteen months or so and they have always posted them reasonably quickly. It pays to check other sites for better prices, but they have always been ok with me.
John G

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